30 app Privacy Policy — Your Data Is Safe With Us
Last updated: January 2025. Please read this policy carefully — by using the platform, you are considered to have accepted this privacy policy.
What Data We Collect and Why
Information Collected at Registration
When you create an account on 30 app, your name, email address, mobile number, and date of birth are collected. This information is used to verify your identity and provide you with secure services. Date of birth is essential for age verification, as our platform is for adults only. Payment-related information may also be collected to process financial transactions, however full card numbers are never stored on our servers. A copy of your national ID or passport may be requested for identity verification purposes, which is submitted via a secure encrypted connection. All information you provide is handled with strict confidentiality and protected from unauthorized access.
Automatically Collected Usage Data
When you use 30 app, your device type, operating system, browser version, and IP address are automatically logged. Behavioral data — such as which games you played, how long your sessions lasted, and which features you used most — helps improve the quality of the platform. Cookies and similar tracking technologies are used to remember your preferences and settings, so you don't have to reconfigure everything each time you log in. This data is never shared with third parties in a way that identifies you personally. You can disable cookies from your browser settings if you wish, though some features may become limited as a result.
Financial Transaction Information
During deposits and withdrawals, the transaction amount, date, and payment method type are recorded. This information is used to ensure financial security, prevent fraud, and meet applicable legal obligations. Full payment card numbers or detailed bank account information are not stored on our servers — these are processed directly by certified payment gateways. If a suspicious transaction is detected, we may contact you and, if necessary, temporarily place your account under a verification process. The retention period for financial data is determined in accordance with applicable financial regulations in Bangladesh.
Data Use, Sharing & Your Rights
How Your Data Is Used
Collected data is primarily used to manage your account, process transactions, and provide customer support. This data is also analyzed to ensure platform security and detect fraudulent activity. Usage patterns are analyzed to personalize your gaming experience and display content according to your preferences. Your gaming behavior may be monitored to ensure responsible gaming, and assistance may be offered when needed. Aggregate usage statistics are used for platform development and new feature planning, with no personal identifiers included.
Sharing Data with Third Parties
30 app never sells your personal data to advertisers or marketing agencies. Only the necessary information is shared with trusted payment gateway partners for payment processing, and these partners are also bound by strict confidentiality agreements. Information may need to be disclosed to government authorities to fulfill legal obligations or by court order. Technology service providers (such as hosting or cybersecurity firms) may access data to a limited extent, but they may not use this data for their own purposes. Any third-party sharing is always restricted to the minimum information necessary.
Your Data Rights
You can request a copy of the data we hold about you at any time, and we are obligated to provide it within a reasonable timeframe. You have the right to request corrections to any inaccurate or incomplete information, and we will update it promptly. After closing your account, you may request deletion of your personal data; however, certain information may need to be retained for a specified period due to legal obligations. The option to opt out of marketing communications is always available and has no effect on your use of core services. For any data-related requests or complaints, please contact our support team — we aim to respond within 7 business days.
Data Retention Period
Your data is retained while your account is active and for as long as necessary to provide services. Even after account closure, financial transaction records must be retained for a specified number of years in accordance with Bangladesh's financial regulations. Certain security logs may be kept long-term for fraud prevention and legal protection purposes. Once the designated retention period ends, data is securely deleted or anonymized. Registered users will be notified in advance if the data retention policy changes.
Security Measures & Policy Updates
How We Keep Your Data Secure
30 app uses industry-standard SSL/TLS encryption to secure all data transmissions. Our servers undergo regular security audits and are protected using the latest cybersecurity technologies. Two-Factor Authentication is available to prevent unauthorized access to your account. Our staff can only access the information necessary to provide services, and all staff are bound by strict confidentiality agreements. In the event of a data breach, we will promptly notify affected users and take the necessary protective measures.
Policy Changes & Contact
30 app reserves the right to partially or fully update this privacy policy at any time. For significant changes, registered users will be notified in advance via email or through the platform. Continued use of the platform after any changes will be considered acceptance of the updated policy. The latest privacy policy will always be available on this page, and the date of the most recent update will be noted at the top of the page. For any questions or concerns regarding privacy, please contact our support team — we are always ready to assist.
Have Questions? We're Ready to Help
If you have difficulty understanding any part of the privacy policy, visit our FAQ page or open an account directly and get started safely.